Refund and Returns Policy

Effective Date: July 1, 2025

At SHREEJI AYURVEDAAND HERBAL, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a transparent and fair refund and return policy.

1. Return Eligibility

You may return any product purchased from our website within 7 days of delivery, provided the following conditions are met:

• The product is unused and unopened.

• It is in its original packaging with all seals, labels, and tags intact.

• You have a valid proof of purchase (invoice or order number).

2. Non-Returnable Items

We do not accept returns for the following:

• Opened or used products

• Products damaged due to misuse or negligence

• Items marked as “non-returnable” in the product description

• Free samples or promotional items

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer care team within 7 days of receiving your order.
   📧 Email: customercarepanchtatva@gmail.com
   📞 Phone: +91 95740 11097

2. Provide your order number and reason for return.

3. Once approved, ship the product to the address provided by our support team. Return shipping charges will be borne by the customer unless the product was damaged or incorrect.

4. Refunds

Once we receive and inspect the returned item:

• We will notify you of the approval or rejection of your refund.

• If approved, a refund will be credited to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable, unless the return is due to our error.

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery.

• Send photos or videos of the packaging and product.

6. Contact Us

If you have any questions or concerns about your return or refund, please feel free to contact us:

MR KHATIK DINESH
2ND Floor, A-8 YOGIRAJ HUB HEIGHTS
SAYAJIPURA WATER TANK NEW VIP ROAD,
VADODARA,  – 390022
📧 Email: customercarepanchtatva@gmail.com
📞 Phone: +91 95740 11097